Order FAQs

How do I get 5% off my first order?
At checkout simply enter the discount code 'Magic5' and you'll get 5% off your first order!

How quickly will you process and dispatch my order?
All orders placed before 4pm will be processed and dispatched the same working day.

How long does delivery take?
Our free (and £1.99) UK Delivery usually takes 1-2 days and 95% of orders are delivered next-day. This is Royal Mail first-class, so in unusual scenarios delivery can take a few days longer.

We also offer guaranteed next-day, insured UK and European courier delivery. Standard European delivery takes 3-10 days.

How much do you charge for delivery?
We offer free worldwide delivery for all orders over £25 (or equivalent in your currency), sent by First Class for UK orders and Express post for European and worldwide orders. If your order is less than that, postage is just £1.99.

Guaranteed next-day before 1pm, insured UK delivery is available from just £3.75, or £5.75 for orders under £25. We also offer 1-day European and 1-3 day worldwide DHL courier shipping.

Can I change my order once I have placed it?
Sure, simply email us and tell us the changes you would like to make to your order. If your order hasn’t yet been dispatched we can amend the order before we send it out.

If your order has been dispatched, when it arrives simply return any products you want to exchange/return, without opening them.

If you’ve asked for replacements, we’ll immediately send those to you. A £1.99 second postage fee will apply unless you’ve extended your order to include an additional £25 of products (or equivalent in your currency).

What is your returns policy?
Our 30 day satisfaction guarantee means you can return any MagicMist branded item within 30 days for a full refund if unsatisfied for any reason. Only one opened pack of cartridges (with a maximum of 2 cartridges used) can be refunded, but unlimited unopened packs can also be refunded. Our 30 day satisfaction guarantee applies to all MagicMist branded products (refills, batteries, chargers, Egos, MagicMist clearomizers (CE4, CE5, MT3, TankTube), MagicMist E-Liquid) but excludes the few products we sell by other brands such as Aspire and Innokin as these products are high-value and not made by MagicMist. Unfortunately we can only accept returns for non-MagicMist branded products (such as Aspire and Innokin) if these products are faulty.

How does my warranty work?
In the very unlikely event any batteries stop working within 3 months, or any chargers within 12 months, they can be exchanged for a replacement under your MagicMist warranty. As clearomizers and cartridges are consumable items, our warranty only guarantees them against being dead on arrival, but please do contact us if you have any issues with these and we will help.

Do I need to pay VAT on my order?
If you live in the EU all our prices include VAT. If you do not live in the EU, the price you see excludes VAT which isn't applicable.

Do I need to pay customs duty on international orders?
All orders from countries within the EU do not have to pay any customs duty.

European countries outside the EU and countries in the rest of the world may impose customs fees. If your item is actually held up at customs you would be responsible for the customs fees.

But we ship orders all over the world and haven't yet heard from any customers with customs problems.

 

Our Mission
Why MagicMist?
Why Vape E-Cigs