BULK DISCOUNTS TEMPORARILY REPLACED WITH SIMILAR BUT DIFFERENT DISCOUNTS
5th September: we are aware that bulk discounts are not working. We are working hard to solve this but as the software provider for this system are based in the USA we do not expect this to be fixed until late this afternoon or this evening.
In the meantime we have put in place a temporary automatic discount system. In most cases this will give you the same price as usual, or lower. We have tried to make this system be a little more generous than the bulk discounts usually are so that for most orders you will not pay a higher price. These discounts are automatically applied and you will see the discounted price in your basket and at checkout.
However, as the bulk discount levels were different on every product and we sell 100s of products this will not always be perfect. The system will work best for refill cartridges (in most cases you will pay the same or slightly less than normal). It will work less well for eliquid and Nic-Hit Pro 2 pods.
If you would like to order at your normal prices please call our UK team on 0204 5343 555 or 03300 011 077 (open until 6pm) and we can put your order through at the regular prices. We especially recommend this for eliquid and Nic-Hit Pro 2 pods. Or, if you can wait a day, we hope this issue will be resolved by this evening and you can place your order online then.
The temporary automatic discounts are:
3% off orders over £17
6% off orders over £35
12% off orders over £53
18% off orders over £79
20% off orders over £107
23% off orders over £143
25% off orders over £224
33% off orders over £249
Please note that may be a little confusing as you will not see the “order is over £x” price in your basket (though it is displayed at checkout). In your basket you will only see the price including the discount. This is calculated based on the quantity you add to cart multiplied by the price for that product as if you were buying 1 unit (with no bulk discounts). If that total reaches over the thresholds above, the system then automatically applies the discount and shows you this price in the basket. In most cases this will give you the same or a slightly lower price than what you would usually pay.
We are really sorry for this inconvenience and are working urgently to fully resolve the issue.
5th September: we are aware that bulk discounts are not working. We are working hard to solve this but as the software provider for this system are based in the USA we do not expect this to be fixed until late this afternoon or this evening.
In the meantime we have put in place a temporary automatic discount system. In most cases this will give you the same price as usual, or lower. We have tried to make this system be a little more generous than the bulk discounts usually are so that for most orders you will not pay a higher price. These discounts are automatically applied and you will see the discounted price in your basket and at checkout.
However, as the bulk discount levels were different on every product and we sell 100s of products this will not always be perfect. The system will work best for refill cartridges (in most cases you will pay the same or slightly less than normal). It will work less well for eliquid and Nic-Hit Pro 2 pods.
If you would like to order at your normal prices please call our UK team on 0204 5343 555 or 03300 011 077 (open until 6pm) and we can put your order through at the regular prices. We especially recommend this for eliquid and Nic-Hit Pro 2 pods. Or, if you can wait a day, we hope this issue will be resolved by this evening and you can place your order online then.
The temporary automatic discounts are:
3% off orders over £17
6% off orders over £35
12% off orders over £53
18% off orders over £79
20% off orders over £107
23% off orders over £143
25% off orders over £224
33% off orders over £249
Please note that may be a little confusing as you will not see the “order is over £x” price in your basket (though it is displayed at checkout). In your basket you will only see the price including the discount. This is calculated based on the quantity you add to cart multiplied by the price for that product as if you were buying 1 unit (with no bulk discounts). If that total reaches over the thresholds above, the system then automatically applies the discount and shows you this price in the basket. In most cases this will give you the same or a slightly lower price than what you would usually pay.
We are really sorry for this inconvenience and are working urgently to fully resolve the issue.
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